Shipping & Return Policy for Nimbus & Wick Candle Co.
SHIPPING POLICY
1. General Information
At Nimbus & Wick Candle Co., we strive to provide the best shipping experience for our customers. Please read our shipping policy carefully to understand how and when your order will be shipped.
2. Processing Time
Order Processing: All orders are processed within 5-7 business days (excluding weekends, vacations, and holidays) after receiving your order confirmation email.
Custom Orders: If you have placed a custom order, processing times may be longer. Specific details will be provided at the time of order confirmation.
3. Shipping Rates and Delivery Estimates
Domestic Shipping: We offer a flat rate shipping of $7.95 for all orders within the contiguous United States. Orders over $150 qualify for free standard shipping.
Standard Shipping: 3-5 business days
Expedited Shipping: 2-3 business days (additional charges apply)
Overnight Shipping: 1-2 business days (additional charges apply)
International Shipping: We do not offer international shipping at this time.
4. Order Tracking
Once your order has shipped, you will receive an email notification with a tracking number. You can track your order through our website or the carrier’s website.
5. Shipping Restrictions
We currently ship to all 50 U.S. states and U.S. territories. However, there may be restrictions on some products, and some products cannot be shipped to international destinations.
6. Damaged or Lost Packages
Damaged Items: If your item arrives damaged, please contact us immediately at support@nimbusandwick.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Lost Packages: If your package is lost during transit, please contact us at support@nimbusandwick.com so we can investigate the issue with the carrier. Please allow 5 business days before contacting us. We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. Please note that our fulfillment center is located in OH. Shipments to HI, AK, and the APO/FPO can take anywhere from 2-6 weeks to arrive.
If you are concerned that your package may be lost, please email support@nimbusandwick.com to troubleshoot. We will do our best to try to help you.
7. Returns and Exchanges
Please refer to our Return Policy for detailed information on returns. Generally, we accept returns within 10 days of purchase only if the item was damaged or defective, which means you have 10 days after receiving your item to request a return/exchange. However, please refer to section 10, that states you have 48 hours to report damages or defects. To start that process, please contact us at support@nimbusandwick.com. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@nimbusandwick.com.
8. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If your order arrived damaged, please send us an email within 48 hours of receiving your order along with photos of the damage and a description of the damage as well. Please report damaged products within 48 hours and before using your product for the first time. For all returns, refunds, or exchanges, you will need the receipt or proof of purchase.
10. Exceptions
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
If your order arrived damaged, please send us an email within 48 hours of receiving your order along with photos of the damage and a description of the damage as well. Please report damaged products within 48 hours and before using your product for the first time.
For all returns, refunds, or exchanges, you will need the receipt or proof of purchase.
RETURN POLICY
Returns and Refunds
At Nimbus & Wick Candle Co.., all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 48 hours of delivery. All sales are final, except for items that are proven to be defective. We will gladly accept returns for such items.
Damaged Items: If your order arrived damaged, please send us an email within 48 hours of receiving your order along with photos of the damage and a description of the damage. Please report damaged products within 48 hours and before using your product for the first time. We do not accept returns for any reason other than a proven defect. Please contact us with any questions
Customized Products: We do not accept returns on customized products.
We do not accept exchanges at this time.
To initiate a return for damaged or defective items
Within 14 days of your order, please send an email to support@nimbusandwick.com with a return request, letting us know the reason for your return.
Once your return is approved, we will send you the return address and your Return Authorization number. *Please do not send your return to the return address on your shipping label.
Please be sure that your package is returned using the bubble and paper that it was packed in or something similar. Be sure that the candles are protected and packed securely so that they arrive in good condition.
The buyer is responsible for shipping costs on all returns, so please save your tracking information.
11. Changes to this Policy
We may update our shipping policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
PS.-We skipped 9 to see if you were paying attention :)