Help Topics
Do you create custom orders or custom amounts, sizes, etc.?
Why yes, yes we do. Please send an email with what you are looking for, with specifics. Someone will reach out to answer your questions within 24 hours.
How do you ship candles in the heat? Will they melt during shipping?
Great question. If you live in a very hot climate or it’s a really hot season, we will pack your candle with a thermalized bubble cushioning. This will keep everything cool. If it is really, REALLY hot, will may put in a chill pack.
How do I become tax-exempt with Nimbus & Wick?
Due to the United States Supreme Court ruling in South Dakota v. Wayfair effective in January of 2019, Nimbus & Wick is required to collect sales tax in many states even if we do not have a physical presence in the state.
Not registered with your state to be tax-exempt yet?
You will need to contact your state or local department of revenue to register for sales tax exemption due to your organization's type or for resale.
REGISTERING YOUR EXEMPTION DOCUMENTS WITH US
1) Find your state below. If there is a form listed, please fill it out and sign it.
2) Upload the state-specific document from the first step, send it to support@nimbusandwick.com, and fill out the accompanying submission fields. The information submitted on the form must match the information in the attached document.
3) Once we have received your submission, we will validate it with your state. We will be in touch through the email address associated with the submission regarding your tax-exempt status. Please note that you are not tax-exempt with Nimbus & Wick Candle Co. until you receive a notification.
If you do not hear from us within 4-5 business days after submitting your request, please reach out to our Customer Support team at support@nimbusandwick.com.
PROCESSING TIME
The expected processing time is currently 8 business days, and you will receive an email confirmation when processing is complete. Please note that we cannot refund sales tax paid on orders placed before tax exemption is fully processed.
QUESTIONS?
Please contact us at support@nimbusandwick.com. if you have any questions or concerns.
All information is strictly confidential, and will never be shared except with taxing or governmental authorities as required by law. All tax exemption information is intended for US-based customers.
STATE-SPECIFIC FORMS
If you are located in Alabama please submit a copy of your sales tax license.
If you are located in Arizona please search for the applicable form here.
If you are located in Arkansas please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in California please complete this form.
If you are located in Colorado please complete this form.
If you are located in Connecticut please search for the applicable form here.
If you are located in Florida, please search for the sales tax annual resale certificate here. Instructions can be found here.
If you are located in Georgia please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Hawaii please complete this form.
If you are located in Idaho please complete this form.
If you are located in Illinois please complete this form.
If you are located in Indiana please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Iowa please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Kansas please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Kentucky please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Louisiana please print a certificate obtained through this portal.
If you are located in Maine please complete this form.
If you are located in Maryland please submit a copy of your sales and use tax license.
If you are located in Massachusetts please complete this form.
If you are located in Michigan please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Minnesota please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Mississippi please submit a copy of your Sales Tax Permit or Seller’s Use Tax Permit.
If you are located in Missouri please complete this form.
If you are located in Nebraska please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Nevada please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in New Jersey please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in New Mexico please follow the instructions on this page.
If you are located in New York please search for the applicable form here.
If you are located in North Carolina please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in North Dakota please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Ohio please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Oklahoma please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Pennsylvania please complete this form.
If you are located in Rhode Island please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in South Carolina please complete this form.
If you are located in South Dakota please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Tennessee please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Texas please complete this form.
If you are located in Utah please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Vermont please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Virginia please complete this form.
If you are located in Washington please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Washington D.C. please complete this form.
If you are located in West Virginia please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Wisconsin please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are located in Wyoming please complete this form. Instructions for filling out this form can be found on Page 2 of the document.
If you are based in the United States and your state does not appear on the list: Please contact support@nimbusandwick.com for exemption instructions.
If you are located in Canada: We are unable to accept Canadian tax exemption documentation at this time.